Charter Spectrum Store (2024)

FAQs

How do I negotiate a lower rate on Spectrum? ›

Be Polite and Persistent: Maintain a polite and persistent approach when communicating with Spectrum representatives to negotiate better deals. Ask for Promotions or Discounts: Inquire about any ongoing promotions or discounts that can be applied to your current plan to avoid the hassle of switching providers.

Troubleshooting a Single TV Issue

Unplug the cable box for 30 seconds and reconnect power. Check to ensure the connection of coax or Ethernet cable from wall to the box is secured properly and that there aren't any loose or damaged connections. Check that the TV is on the correct input for the video feed.

All the channels you're subscribed to are available if you're on your home network. If you're away from home, some channels are disabled. If the location permissions on your device are disabled for the My Spectrum app, you won't get access to all your channels.

Spectrum may offer discounts to existing customers. For details on current offers and potential savings, call +1-866-203-9444. This number is your go-to for checking available promotions and negotiating better rates. For more information or to explore your options, call now +1-866-203-9444.

Bring your Spectrum TV experience to your Roku! With Spectrum TV, you can enjoy up to 250 live TV channels and up to 30,000 On Demand TV shows and movies when you're connected to your Spectrum Internet service at home. A Spectrum TV and Internet subscription are required to use this app.

Check all equipment for loose or damaged cables. Networks are sometimes retired, renamed or move to different channel numbers. Check your channel lineup for the latest info and search for channels by name or filter by package. If you don't remember which TV package you have, it's noted on your bill.

Disney-owned channels have gone dark for Charter Spectrum customers. That includes ABC, ESPN and more. The companies have failed to agree on terms for Charter to carry Disney programming.

Spectrum TV Select is the cheapest Spectrum cable TV plan. Spectrum TV Select costs $69.99/mo.

Why my bill is so high in Spectrum? ›

When you signed up for services, you received a promotional discounted rate on your bill. If your discounted rate for your promotion has expired, your services will be billed at a new rate. If you've recently changed your service, pro-rated charges may be shown on your bill.

For immediate assistance, you can contact Spectrum's customer service at +1(877)815-8732. Generally, Spectrum operates on a month-to-month basis, which means you can cancel at any time without a long-term commitment. However, if you are under a promotional contract, you may incur early termination fees.

All of this comes after a cascade of customer concerns over Spectrum's business practices, including recent cost increases and altered channel programming for Rochester-area residents, both announced in January, and September's dispute with Disney.

Price hikes leading to more customer losses

Spectrum reported in its latest earnings report that it has lost 405,000 cable TV customers nationwide just for the 1st quarter of 2024, and lost 279,000 phone customers, as consumers switch to their cell providers for phone servicce.

Maybe you want a faster internet plan or more TV channels or a landline phone (yes, you can still get those). Contact Spectrum at +1-833-267-6094 or order online to upgrade, or downgrade, your service.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live.